Q. When do I return the machine? What if I'm late?

Q. What is included in a rental from Frozen Drink Madness?

(CARTS ARE NOT PROVIDED TO CUSTOMERS WHO PICK UP MACHINES IN TEXAS OR FLORIDA. THIS IS FOR YOUR SAFETY AND PROTECTION OF THE EQUIPMENT)

A. Frozen Drink Madness prides ourselves on excellent customer service. We educate you up front on machine placement, estimating mix volume, machine operation, mixing instructions, recipe advice, flavor choices and everything else that will help make your party a success.

In addition to the personal support, our rentals include at no cost to you:

1.) Personalized instructions on machine operation and mix preparation,
2.) 25 foot extension cord (If we think it is needed),
3.) A sturdy rolling cart for you to use to support the machine (FOR DELIVERIES ONLY! TEXAS AND FLORIDA CUSTOMERS DON'T GET A CART WHEN PICKING UP A MACHINE.)
4.) A 5 gallon mixing jug,
5.) Check your local FDM rental page for package details.

BE SURE TO CHECK WITH YOUR INDIVIDUAL REPRESENTATIVE FOR DETAILS ON RENTAL PACKAGES.

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A. You bet! With any of our packages, we instruct you on how to use the machine, make a batch of drink mix and give you helpful hints to keep the frozen drinks flowing. We give you printed instructions with your invoice and each of our bottles of mix have clear instructions and recipes. If you select to have your machine delivered, we mix up your first batch and show you how to mix up the subsequent batches.
We provide you with a clean 5 gallon jug that makes mixing the drinks easy and efficient.

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Q. How much do the machines weigh? What are their dimensions?
A. That depends on the machine you rent. We offer several different machines. We will determine the best machine for you based on your party size. We recommend that if you pick up a machine from our warehouse you must drive an SUV, Pickup or Minivan.Don't try to come in a sedan. The equipment can do damage to seats and does not fit safely in a sedan type vehicle. FDM reserves the right to refuse to load equipment in inappropriate vehicles. We also take no liability of any damage to the vehicle you use for the pick up. We are always very careful loading and unloading the equipment. However, we can't risk injury to our employees by trying to load equipment into inappropriate vehicles.


Here is a list of a few of our machines with weights and dimensions:

WILCH/CRATHCO and SANISERV:
Specs:
Height: 26.5(in)
Width: 13 (in)
Depth: 24.5(in)
Approx. Weight: 180 lbs

TAYLOR
Specs:
Height: 27.5(in)
Width: 16 7/16 (in)
Depth: 27 11/16 (in)
Approx. Weight: 185 lbs

2 HEAD VISUAL MACHINES
Specs:
Height: 31.9(in)
Width: 16(in)
Depth: 24.5 (in)
Approx. Weight: 130 lbs

REMEMBER TO MAKE ROOM FOR THE CART (NASHVILLE, TN ONLY)
Specs:
Height: 33 1/4(in)
Width: 18(in)
Depth: 25 7/8(in)
Approx. Weight: 35 lbs

A. Absolutely! We do kid's parties, church functions and any other function where nonalcoholic beverages are consumed. All of our cocktail mixes taste great with or without liquor. In addition, we have a full line of ChillyFruit products with 20% fruit juice available that children and adults love.

Take a look at our ChillyFruit flavors: Blue Raspberry, Black Cherry, Sour Apple, Strawberry Banana, Orange Mango, Cherry, Cherry Limeade, Strawberry & Grape. Sometimes we do get in other flavors. Just call us to see what is available.

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Q. Do I need to have someone serving the frozen drinks?

A. No. The machines are self-serve and easy for you and your guests to use. If you keep the machine full, it will keep the frozen beverages flowing. It is helpful, however, to assign someone to keep the machine refilled, so you can keep your guests happy and your party going!

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A. NONE! Our frozen drink machines will do all the freezing for you. All you need to do is pour in the mix and the machine takes care of the rest.

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A.You need a sturdy table that can hold 200 pounds of machine if you are picking up the machine (In TX & FL). Texas and Florida locations don't provide a cart on pick ups. They will, at their discretion, provide a cart on delivery rentals. In Nashville, TN ONLY, a cart is provided, if appropriate.

Frozen Drink Madness reserves the right NOT to include a cart with the rental of any of its equipment. Availability of the cart as completely at the discretion of FDM.

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A. The rule of thumb when renting a frozen drink machine is rent 1 machine for every 100 party guests. We will help advise you in more detail when you make your reservation. You will be surprised that most of those die hard beer and wine drinkers will drink a frozen drink or two. Remember, they can get beer and wine at any party, but how many times do they get a frozen drink? It is a special treat at a party and most of your guests will appreciate one or two or three....

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A. No but you could be subject to a cancellation fee in some areas (call your local FDM representative to check). This fee is only charged if you cancel with less than 24 hours notice. Remember; we reserve the machines for you and turn away other business so that your party will have frozen drinks. Please cancel with proper notice so we can rent the machines to someone else.

Also keep in mind that you are responsible for payment of the rental regardless of inclimate weather.

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A. If your party is not on or around a major holiday (Mardi Gras, Cinco de Mayo, July 4th, Memorial Day, Super Bowl weekend, Labor Day, Halloween, Christmas or New Years Eve) you can usually reserve it with 1 week's notice. You will want to reserve the machine earlier for the traditional holiday party dates. But remember, the sooner the better...you don't want to miss out!

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A. Pick-up packages (Not Available in every area: CHECK WITH YOUR LOCAL FDM REPRESENTATIVE): Unless you choose our Extended Party Van package, all rentals are picked up (or delivered) the day of the party at a designated time.
Delivery packages (Not Available in every area: CHECK WITH YOUR LOCAL FDM REPRESENTATIVE): Machines are delivered the day of the event and picked up the following day at a designated time. If you choose to have the machine for the whole weekend, then the machine will be delivered on Friday at a designated time and picked up on Monday. Please note that overnight or daily rentals do not mean the rental is for a full 24 hours.

BE SURE TO CHECK WITH YOUR INDIVIDUAL REPRESENTATIVE FOR DETAILS ON RENTAL PACKAGES.

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Q. When do I return the machine? What if I'm late?

BE SURE TO CHECK WITH YOUR INDIVIDUAL REPRESENTATIVE FOR DETAILS ON RENTAL PACKAGES.

A. Pick-up packages(Not Available in every area: CHECK WITH YOUR LOCAL FDM REPRESENTATIVE): Unless you choose our Extended Party Van package, all rentals are due back the day after the party at a specified time.
Delivery packages: Machines are delivered the day of the event and picked up the following day at a designated time. If you choose to have the machine for the whole weekend, then the machine will be delivered on Friday at a designated time and picked up on Monday at a designated time.

Please note that "Daily" rentals (per day rate) do not necessarily mean the rental is for a full 24 hours.

LATE RETURNS FOR SOME AREAS (Not Available in every area: CHECK WITH YOUR LOCAL FDM REPRESENTATIVE): If you have picked up a machine at the warehouse, please be prompt in returning it. If you are late, we will charge you $20 per hour late fee (to be charged in 1/4 hour increments).

Please note that "Daily" rentals (per day rate) do not necessarily mean the rental is for a full 24 hours.

Late night Pickups (& Delivery Packages) are available for an additional fee.

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A. If you picked up the machine, you need to drain the remaining product, flush the machine with warm water (draining it out of the spout) and wipe it down before you return it. Don't worry about it being spotless. We take care of the sanitizing and polishing back at the warehouse. This suggestion is more for the protection of you and your vehicle than for us. The machine will be extremely heavy if you still have product in it. They can get messy after a party so you may want to protect your vehicle's interior by at least flushing it and wiping the exterior.

If you had the machine delivered, don't worry about draining it or cleaning it at all! We take care of all of that for you!

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We discuss your individual party needs with you prior to the rental. Many times we might suggest that you buy extra mix for your party. Remember: Any mix that remains unopened (container is still sealed) and was kept in a cool place (not out in the open heat or direct sunlight...this ruins the mix) can be returned for a full refund. It is better to have too much at your party than to run out of mix.

Here are the yield rates for our different flavors:

Cocktail Mixes w/Liquor:
Margaritas- 70 to 75 8-10oz drinks
Daiquiris- 50 to 60 8-10oz drinks
Pina Colada, Orange Mango, Black Cherry, Sour Apple, Peach, Cherry Limeade- 40 to 50 8-10oz drinks

Cocktail Mixes w/out Liquor:
All flavors - 50 to 55 8-10oz drinks

ChillyFruit Mixes w/out Liquor:
All flavors- 30 to 40 8-10oz drinks

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A. No, we don't sell or supply liquor of any kind. If you use liquor with our mixes, you must provide it and accept responsibility for your guests who choose to drink it. We are in the business of selling you nonalcoholic frozen drink flavors and renting (or selling) you machines. The amount of liquor depends on what type of drink you make. If you are serving a great deal of people, call us and we can help you make the most economically accurate liquor estimate (we have some tried and true "tricks of the trade").

Here is a list of suggested recipes/amounts of drinks with liquor:

Frozen Margarita and Strawberry Margaritas: 3 liters of tequila
Frozen Orange Mango Margaritas: 1 - 1.75 liters of tequila
Frozen Lynchburg (Whiskey or Bourbon) Lemonade: 1.75 liters of Crown, Seagrams, Makers Mark OR Jack Daniels
Frozen Louisiana Hurricane: 1.75 liters of white rum & 1/2 liter of coconut rum
Frozen Pina Colada: 1-1.75 liters of white or dark rum
Frozen Daiquiris (Strawberry, Peach, Banana, Rum Runner, Blue Hawaii & Mai Tai): 1.75 liters of white rum
Frozen Peach Bellini: 1 liter of white rum, 1/2 liter of Peach Schnapps & 6 bottles of champagne (750 ml sized bottles)
Frozen Fruity Daiquiris (Orange Mango, Cherry Limeade, Black Cherry, Sour Apple) : 1 to 1.75 liter(s) of white rum, vodka OR coconut rum.

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A. No, but with our mix you make it from scratch! We provide you with a clean 5 gallon mixing jug so that you know exactly what goes in your drinks....NO guesswork; NO mystery ingredients; NO taste inconsistencies; NO "paint" buckets!

Our mix is manufactured especially for Frozen Drink Madness and ChillyFruit to our highest specifications and requirements. It is FDA approved and comes in completely shelf stable, sanitary sealed bottles. This mix is a concentrate that dilutes with water. You don't have to waste any additional liquor with our mix. You can easily regulate the amount of liquor needed for your first batch and all the subsequent batches.

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A. No. We require that you use our mix in our machines. Our mix is specially formulated for our frozen drink machines. Other mixes can contain too much water and not enough sugar which can cause the mix to form ice chunks. Those chunks can get caught in the augers of the machines which can cause severe damage. Too much water can also cause a complete freeze up of the machine.

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A. The amount of time depends on several factors: type of machine you select, electrical current available, distance from the electrical outlet, heat, humidity, direct sunlight & temperature of the mix. We have all types of machines available for rental. Our fastest machines take 7 minutes to freeze indoors, but they require a full 20 amps of electricity. This may not be appropriate or necessary for your party. You might prefer a 2 barrel machine to offer more variety of flavors for your guests. These machines are great for parties under 50 people, but they do take longer to freeze (about 1 hour indoors). Our single barrel commercial machines are a perfect solution if you only have 15 amp circuits. They hold more than the fastest freezing machines and only take 20 to 30 minutes to freeze indoors.

When you factor in heat, humidity and direct sunlight to the freeze time, you can usually double your freeze time on any machine. You have to remember; these are mini freezers. Have you ever noticed how your deep freeze or refrigerator that you keep in the garage does not perform optimally during the summer? It sweats and the compressor is constantly running trying to do its job with those high summertime ambient temperatures that Nashville is famous for. Well, a frozen drink machine is exactly the same. The more heat, the longer the freeze time. So keep the machine shaded and as cool as possible with those summer parties and you will be enjoying those frozen concoctions all night long.

We will discuss all of these factors with you when you make your reservation. We want you to be aware of everything so that your party will be a success!

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A. No. We send you with the proper extension cord when it is needed. The best way to run a frozen drink machine is by plugging it directly into the wall. We understand that in a lot of cases that just isn't possible. We supply you with the use of a 25 foot, 12 gauge extension cord if you need one. Don't try to plug up another extension cord to the one that is supplied.
Here is what can happen if you try to use the wrong gauge or too long of a cord:

1.) Your cord will more than likely be destroyed (burned to be more exact),
2.) The compressor most likely won't turn on....so it won't freeze the product,
3.) You could possibly burn up the machine. Rewiring a machine can be expensive.

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Q. I plugged in my guitar amp (deep freeze, microwave, popcorn popper....) in the same plug with the machine and my breaker blew....why?

A. We will skip the detailed instructions on building wiring and electricity. Suffice it to say, you were asking too much of your plug. When you use our machines, you want to have as dedicated a circuit as possible. Most homes and other buildings are wired with either 15 amp or 20 amp circuits. Sometimes there are several plugs strung on one circuit. You don't want to try to run a frozen drink machine that pulls anywhere from 12 amps to 19 amps on the same circuit with your refrigerator, deep freeze, window air conditioner, musical equipment or anything else that pulls a lot of electricity. You especially don't want to plug in anything else into the same outlet with the frozen drink machine. See our troubleshooting guide for more suggestions to help you make your party a success!

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A. No. We don't allow our machines to be used with a generator. Most generators do not provide enough electricity for a frozen drink machine to run properly. If a machine is exposed to a low voltage situation for a long period of time, it can cause serious damage to the machine. Although some rental companies will tell you that they allow you to use a generator, be careful....if you damage their machine, it could get costly.

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A. Although rare, unexpected things can happen.
See our troubleshooting guide for more suggestions to help you make your party a success!

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Q. Need another reason to rent a frozen drink machine?

A. Any party is better with a frozen margarita or frozen drink machine! Here are some traditional parties that would be COOL parties with a frozen drink machine: Bachelorette party, bachelor party, birthday party, graduation party, wedding receptions, wedding rehearsal dinner, bridal shower, baby shower, Bar Mitzvah, Bat Mitzvah, job promotion, retirement party, Happy Anniversary party, cocktail party, family picnic, tailgating, Titan's parties, Super Bowl Parties, football parties, school proms, school dances, school fundraising, fiestas, pool parties, margarita parties, happy job promotion, cocktail party, family picnic, family reunion, tennis tournaments, golf tournaments, charity fundraisers, church fundraising, little league baseball, kid's football, youth soccer leagues. THANK GOD SCHOOL HAS STARTED! PARTY....

Of course the traditional holidays like Mardi Gras parties, Christmas party, Halloween Party, July 4th party, Cinco de Mayo party or Fiesta, Memorial Day party, Labor day parties, Easter parties, Easter egg hunt, Valentine's Party, Super Bowl Party, Hanukkah Parties, Purim Party, Kwanzaa Party, New Year's Eve party, St. Patrick's Day Party......you have the party and we will help you make it COOL!

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